Refund policy
Your satisfaction matters to us at Sedr Al-Khaleej Perfumes. You can return or exchange your purchases as follows:
1. Return and exchange period
Within 14 days of receiving your order, and the product does not need to be defective. This applies to orders within Saudi Arabia; orders shipped outside the Kingdom are covered by section 4.
2. The Golden Guarantee
If a product does not suit you, we accept its return or exchange within 14 days of receiving your order. This covers every product in our store, on two conditions:
- If the order includes more than one unit of the same product, one of them is accepted opened and the rest must be returned unopened.
- The order was shipped within Saudi Arabia.
3. Conditions
- The product is returned in its original packaging with all its accessories, and an opened product with what remains in it.
- You provide the order number or invoice.
4. Orders shipped outside Saudi Arabia
These cannot be returned or exchanged, except for manufacturing defects or items sent in error.
5. Damaged, defective or incorrect items
Contact us within 14 days of delivery with a photo of the product. We will replace it with the same product or refund its value, and we will cover the shipping cost.
6. How to return an item
You can request a return in two ways: from your account, by signing in, opening the order and requesting a return from it, or by contacting us with your order number. We will then explain how to send the product back. Our returns team will check it on arrival to confirm that it meets the conditions.
7. Refunds
- Refunds are made to the original payment method within up to 14 business days of your return being accepted.
- We cover the return shipping cost within Saudi Arabia.
- The original shipping fees are also refunded when the whole order is returned.
We are happy to consider any special case, so please contact us and we will do our best to help.
Contact: WhatsApp +966 55 220 5500 | info@sedralkhaleej.com | Saturday to Thursday, 9 am to 5 pm